Inside Product Support Rep – Telemetry

Posted Date 2 months ago(9/29/2023 8:55 AM)
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Come work for one of the largest equipment dealerships in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!


We provide our employees with the following tools and resources to be successful:

  • Training
  • Tuition assistance 
  • Employee stock purchase plan
  • Outstanding benefits package (Medical, Dental and Vision, plus much more!)
  • 401(k) with match
  • Company laptop and cellphone
  • Competitive wages
  • Paid holidays


Our construction equipment group is seeking a full-time Inside Product Support Rep – Telemetry person for our New England region. This position will report directly to the Regional Director of Product Support and will consist of managing Connectivity, Contracts, and Campaigns for the New England region. Primary responsibilities of the position consist of, but are not limited to: 

  • Maintain weekly up to date tracking update for all machines under Preventative Maintenance Contracts (PMC)
  • Ensure all Product Updates are added and removed into company software program Along with being set up to provide reporting.
  • Repair and Maintenance Contracts (RMA) tracking of active and expired contracts are loaded and removed into the company software program as needed.
  • Work closely with product Service Support Representatives (PSSR) on sold PMC and GMT contracts.
  • Monitor expiring PMC and GMT contracts, with follow-up customer communication to renew the contract.
  • Using company supplied and customer tracking programs. Weekly Preventative Maintenance tracking sheet, Livelink, OEM Fleet Maintenance.
  • Suppling all relevant PM/Tracking information to all Service-related employees, i.e., Service Dispatchers, PM Techs and Service Admins
  • Be the point of contact when questions arise with any PM's, related to completed service, future PM’s.
  • Recommend solutions for all PM related questions or inquiries.
  • Able to research all products sold by Alta, service intervals and decipher all relevant time information.
  • Activate all new machines in related telematics.
  • Ability to work with all departments within Product Support.
  • Maintain 100% OEM safety/update campaigns. 
  • Load JCB machines in Livelink sold to a specific customer, maintaining all movements in/out of State.
  • Monitor and Manage Livelink health alerts for all registered machines to included in telemetry programming.
  • Working with Corporate Sales/Finance teams to ensure all new machines are enrolled into Livelink.


Desired Skills and Qualifications:

  • Must be proficient with MS Office with emphasis on Excel. Specifically, pivot tables, V-Look up tables, sorting, filtering & formatting.
  • Must have good technical writing skills for internal and external customer communication.
  • Working knowledge of construction equipment maintenance, intervals, and equipment nomenclature
  • Working knowledge of construction equipment telematics and downloading telematic files
  • Install data of rental equipment into manufactures (telematics)
  • Able to present reports and graphs to upper management and in a group setting.
  • Ability to comprehend construction equipment preventative maintenance documents as they apply to specific construction equipment.
  • The ability to work well with internal departments and external customers.
  • Problem solving skills.
  • Must be able to work independently.
  • Maintain and manage database of OEM product updates within business system.
  • Understanding oil analysis reports and interpretation comments
  • Ability to multitask daily, grow the business and support all service departments. 


Physical Demands/Work Environment:

  • Physical/Sensory Functions: Occasionally will stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl; Regularly will sit, use hands, talk/hear.
  • Vision: No special vision requirements.
  • Lift and/or Move Functions: Frequently will lift up to 10 pounds

About Alta:

Culture is Job #1. Alta Equipment Company prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Company earns customers for life.


If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.


At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.


So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime.

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What We Look For:

At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning

Other Opportunities at Alta

Please visit our careers page at to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer.  This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law.  If you believe the Company has violated its equal employment opportunity policy in any way, please contact immediately.


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